Effective Date: July 24, 2026

At Clorryn, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, labels, and accessories.
• Show no signs of wear, damage, or misuse.
• Be accompanied by proof of purchase or your order confirmation.

Items returned without meeting these conditions may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, or special-order reasons, the following items cannot be returned:

• Personalized or custom-made products
• Final sale or clearance items
• Gift cards
• Products damaged due to misuse or improper handling
• Items returned without original packaging

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item
• A product with missing parts

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Process

To start a return:

1. Contact our customer support team at info@clorryn.shop.
2. Provide your order number and the reason for your return.
3. Wait for return authorization and instructions.
4. Securely package the item and ship it using the instructions provided.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
• If the return is for any other reason (such as a change of mind or ordering the wrong product), the customer is responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Processing times may vary based on your bank or payment service.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you need a replacement, please contact us, and we will guide you through the exchange process.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you will need to follow the standard return process after delivery.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times may vary.
• Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Clorryn
Website: Clorryn.shop
Email: info@clorryn.shop